Cancellation and Refund Policy
Cancellation before delivery /shipment (Only valid on orders’ place & delivery in India):
- Prior to delivery/shipment of your order, you can at any time, cancel the order by logging into your account on the Platform and by tapping on the ‘My Account’ section of the Platform. An applicable refund against the cancelled product will be credited to you within 24-48 business hours after the cancellation request is duly processed by us.
- You cannot cancel any specific product(s) inside the order. In case of such a cancellation, the entire order will be cancelled
- In the event that the product or order has been delivered to you, the terms of the return policy shall be applicable to such product(s) or order
- We shall intimate our approval/disapproval of your cancellation request via email or text.
- Once a request for cancellation of an order is placed, we cannot undo such a cancellation requests. In such a case, you will have to replace the order again. In case the order is cancelled while the order is in transit, we shall process the refund only once the products have been received and verified at our warehouse.
- As a part of a cart offer or any discount offer if a user has purchased one product along with another product, and during cancellation of the same, all the products purchased through the same cart offer would get cancelled. For product(s) purchased through a specific cart offer or any other discount offer inside the order, if any of the products get delivered to the user, then cancellation will not be applicable for all the other products tagged under the same cart offer.
REFUNDS FOR THE CANCELLED ORDERS/ LENGTH OF THE REFUND PROCESS:
- In case of cancellation before 24 hours of placing the order, we process the refund within 24-48 business hours after receiving the cancellation request. In case of cancellation once the shipment has already been dispatched or if it is being returned, we process the refund only once the products have been received and verified at our warehouse.
- If any or all the products that were originally part of an order placed using a coupon or offer are canceled, then the coupon code/offer will no longer be applicable to that order. The benefit of the coupon/offer will also not be included in the refund. For payments done through credit/debit cards or net banking, the refund will be processed to the same account from which the payment was made within 24-48 business hours of us receiving the products back. It may take 3-5 additional business days for the amount to reflect in your account.
- For cash on the delivery transaction, we will initiate a bank transfer against the refund amount against the billing details shared by you. This process will be completed within 24-48 business hours of us receiving the products back and your bank details via email. It will take an additional 3-5 business days for the amount to reflect in your account.
- What if I used discount vouchers during the time of payment and I have to cancel my order?
- Discount vouchers are intended for one-time use only and shall be treated as used even if you cancel the order.
RETURNS AND REFUNDS
1. How do I return an item purchased on Rush beauty ?
In the event that a user who has checked out of the Platform as a ‘guest’, intends to initiate a return/ cancellation request, can do so by registering with us i.e., by creating an account on the Platform using the same email ID and/or phone number used to check out of the Platform as ‘guest’. Upon creating an account, the User shall be required to sign in to our Platform and further by tapping on the ‘My Account’ section of the Platforms all the orders placed by the users shall be reflected, through which the user shall be able to raise return/ cancellation request for one or all the products of the order.
2. Which are the items that cannot be returned/exchanged?
Returns will not be accepted under the following conditions:
Product is damaged due to misuse/overuse
Serial Number is tampered with.
Free product provided by the brand
3. Receipt of a damaged or defective item/wrong product in the order, how must one proceed?
Mabio World ensures that the shipments go through rigorous quality check processes before they leave our warehouse. However, in the rare case that your product is damaged during shipment or transit or if you have received an item in a damaged/defective condition or have been sent a wrong product, you can request a refund by logging into your account and by tabbing on the ‘My Account’ section of the Platform.
We will pick up the products within 2-4 business days and will initiate the refund process only if the products are received by us in their original packaging with their seals, labels and barcodes intact. We do not offer replacements.